By creating an account, browsing restaurants, placing an order, or registering as a restaurant or driver on EatExpress, you agree to these Terms of Service. If you do not agree, please do not use the app.

You must be at least 16 years old to create a customer account, and at least 18 to register as a restaurant owner or driver.

EatExpress connects three kinds of users in Oran, Algeria: customers who order food, restaurants who prepare it, and drivers who deliver it. We provide the platform that lets these three parties find each other, communicate order status, and complete a delivery — we do not prepare food or drive deliveries ourselves.

Every account starts as a customer account. To operate as a restaurant or a driver, you submit an application from your profile; an EatExpress administrator reviews and approves it before you gain access to that role's tools. We may reject or suspend an application or an existing account at our discretion, including for incomplete information, safety concerns, or violations of these terms.

You're responsible for keeping your login credentials confidential and for all activity under your account.

All prices on EatExpress are shown in Algerian Dinar (DZD). When you check out, your total is made up of:

Placing an order sends it to the restaurant as pending; the restaurant may accept or reject it. An order isn't guaranteed until the restaurant accepts it. We're not responsible for a restaurant being closed, out of stock on an item, or slower than the estimated time shown.

Customers never pay a subscription. Restaurant and driver accounts do, once their free trial ends:

The trial begins on the date your account is approved, not the date you applied. Subscription payments are processed by our payment partner, Gifty; we don't store your card or payment credentials. If a subscription lapses, we may apply a grace period before restricting account access — historical data such as past orders and earnings always remains available.

Drivers navigate to the restaurant and to you using Google Maps. Delivery time estimates are just that — estimates — and can be affected by traffic, weather, or order complexity. Drivers update the order status as they go (heading to restaurant, picked up, on the way, arrived, delivered) so you can track progress in the app.

You can cancel an order yourself only while it's still pending — before the restaurant has accepted it. Once a restaurant accepts, preparation may already be underway, and cancellation is at the restaurant's discretion. For a payment dispute or an order that never arrived, contact us using the details in Section 11 and we'll investigate with the restaurant and driver involved.

• Don't submit false orders, false restaurant listings, or false delivery status updates.
• Don't harass, threaten, or discriminate against another user of the platform.
• Don't attempt to access another user's account or data you're not authorized to see.
• Restaurants must keep menu prices, availability, and open/closed status accurate.

We may suspend or terminate any account that violates these terms.

EatExpress is provided "as is." We do our best to keep order status, availability, and pricing accurate, but we don't guarantee the platform will always be available or error-free. To the extent permitted by Algerian law, EatExpress isn't liable for indirect damages arising from your use of the platform, including food quality, delivery delays, or third-party payment processing.

We may update these terms as the platform evolves. We'll update the effective date above when we do; continuing to use EatExpress after a change means you accept the updated terms.

Questions about these terms? Reach us at:

• Account information: email address and password, and for restaurant/driver accounts, a name and phone number.
• Delivery information: the delivery address you enter, and — only if you grant permission — your device's GPS coordinates, used to calculate delivery distance.
• Order history: what you ordered, when, from which restaurant, and its status.
• Restaurant details: business name, cuisine, address, and menu, for restaurant accounts.
• Driver details: vehicle type and license plate, for driver accounts.

We use your information to operate the core service: routing your order to the right restaurant, assigning and paying a driver, showing you live order status, and letting an administrator approve restaurant and driver applications. We don't use your data for anything beyond running EatExpress and its subscription billing.

Location access is optional and requested only when it's useful — at checkout, to speed up entering your delivery address, and for restaurants, to pin their pickup location. If you decline, you can still type an address by hand. We use captured coordinates to compute delivery distance, which determines driver pay; we don't track your location in the background or outside these moments.

To fulfill an order, we share only what each party needs to do their part:

• The restaurant sees your order, delivery address, and any notes you add.
• The driver assigned to your order sees your name, phone number, and delivery address — never your full order history or account details.
• We never sell your data to advertisers or third parties.

Restaurant and driver subscription payments are processed by Gifty, our Algerian payment partner. EatExpress never sees or stores your card number or payment credentials — that data goes directly to Gifty, and we only receive confirmation that a payment succeeded or failed.

We keep your account and order history for as long as your account is active, so you can see your order history and restaurants/drivers can see their earnings history. If you delete your account, we remove your personal profile information; order records tied to completed transactions may be retained in anonymized form for accounting purposes.

You can view and edit your profile information from the app at any time. To request a copy of your data, a correction, or full account deletion, contact us using the details in Section 10 and we'll act on it promptly.

EatExpress isn't directed at children under 16, and we don't knowingly collect information from them. If you believe a child has created an account, contact us and we'll remove it.

If we change how we handle your data in a meaningful way, we'll update the effective date above and, where the change is significant, notify you in the app.

Questions about your data, or a request to access, correct, or delete it: